VoIP for CallCenters Advantage

Reader's Question:
How can VoIP benefit callcenters? I am using PBX for 100 seats in Arkansas.

Jamie

Little Rock, AK

VoIP brings significant competitive edge for your call center. In addition, VoIP for callcenters offers lower costs, better control, improved integration with data systems, more flexibility, and a range of new services and capabilities.

Lower cost for VoIP for callcenters is the result of the regulatory environment. This is one major factor which attracts many call centers to use this technology. Lower cost per minute can dramatically translate to millions of dollars as savings per year for most call center enterprises. Long distance costs drop when trunk lines are replaced with broadband internet connections. Essentially, local phone bill is slashed plus the fact that VoIP equipment for callcenters comes usually cheaper than any conventional telephone gear.